Our Services
Organisation Change
Adapting the organisation to cope with current or future demands can be complex. Services available include:
- Design and implementation of holistic operations across org.
- Development and/or refinement of tasks and processes achieving greater efficiencies
- Department/team restructures including introduction of new roles such as Business Partner, Administrator, Project Management office etc
- Service Design, mission statements, culture guidance, performance contracts
- Policy design and development of Staff & Management Handbooks, Grievance and Discrimination policies and so on in accordance with various laws and best practices
Technology Services
Unfortunately most changes will require technology support or technology drives the need to change. With extensive skills in this area we can offer the following guidance:
- Technology audits including security
- Strategic & Operational systems planning
- Enterprise wide technology design
- Full technology implementations from “back end to client experience”
- Appropriate training on systems & practices
- Service design and delivery including service desks
- Customer service mapping & training
- Full ITIL implementations including Software & CMDB components
- Data mapping – GDPR and other data guidelines
- Design of supplier management evaluation frameworks
- Management of complex technology changes
Organisation Governance
As the organisation gets bigger it becomes important that your teams continue in their roles with the appropriate level of guidance and communications taking place. Services include:
- Development of team and corporate level programme management offices (PMO’s) in accordance with best practice & Project Mgt Institute
- Design and implementation of appropriate management reporting
- Implementation of communication framework which keeps all teams informed
- Management and rationalisation of activity portfolio
- Guidance on benefits identification and management
- Board implementation and development including Terms of Reference, Budget management and reporting
- Stakeholder management development and training
Change & Transformation
Identifying the need for change and then agreeing the appropriate level of adjustment for the organisation is key to success. Services include:
- Detailed organisation review to understand potential areas of concern and options for resolution – all documented
- Consultation with all interested parties to assess scale of problem and change appetite
- Management of multiple and complex programmes with stakeholders and own project management offices (PMO’s)
- Able to lead small projects with minimal oversight
- Regular, consistent and understandable activities reporting
- Expertise in managing Agile, Prince, Waterfall, Cobit components to achieve target end state
Interim Support & Mentoring
Adapting the organisation often requires interim alternate skills and expertise to help make the transition successful. We provide the services that will help:
- Training needs analysis; training and coaching identification and implementation where appropriate
- Role definitions
- Interim management of teams, programmes, projects etc
- Restructure of teams/departments where necessary
- Coaching and mentoring of current employees
